FAQs

Great news — with our truck-mounted hot water extraction system, most carpets are dry within 2–4 hours, not days. We use powerful equipment that removes far more moisture than standard machines, so you're back to normal life faster.

Pricing depends on the number of rooms, carpet type, and condition. We're happy to give you a fast, no-obligation quote — just fill in our online form or call us on 07 4635 8045 and we'll get back to you within 30 minutes. No hidden fees, ever.

Yes! Pet stains and odours are one of our most common jobs. We use specialised enzyme-based treatments that break down the odour at the source, not just mask it. And if a pet has an accident within 14 days of your clean, we'll come back and treat it for free — that's our 14-Day Spot & Spill Warranty.

Absolutely. We only use responsibly safe, low-residue cleaning products that are tough on dirt but gentle on your family and pets. Our products are also safe for your carpet fibres, so you get a deep clean without any damage or harmful chemical residues left behind.

For the best results, we ask that you clear smaller items like toys, ornaments and dining chairs before we arrive. We can work around larger furniture like lounges and beds, but moving them helps us get a more thorough clean. Just give us a heads-up when you book and we'll walk you through what's needed.

Steam cleaning (hot water extraction) is the method recommended by most carpet manufacturers. It penetrates deep into the fibres to flush out dirt, allergens, and bacteria — then our powerful truck-mount extracts it all out. Dry cleaning uses chemical compounds and less water, but doesn't clean as deeply. We use hot water extraction because it delivers the best, longest-lasting results.

We'll always give it our best shot! With over 22 years of experience and owner Tim being one of very few Master Textile Technicians in South-East Queensland, we've tackled some seriously stubborn stains. While some set-in stains may not come out 100%, we'll be upfront with you before we start — and if you're not happy with the result, our 100% Money Back Guarantee has you covered.

For most homes we recommend every 12 months, but if you have pets, young kids, or high-traffic areas, every 6–9 months will keep your carpets healthier and lasting longer. Regular professional cleaning also protects your carpet warranty with most manufacturers.

Yes! We're not just carpet cleaners. We also clean tile and grout, upholstery and lounges, mattresses, and rugs — including picking up and dropping off rugs if needed. Many customers save money by bundling a few services together in one visit.

We offer a 100% Money Back Guarantee* — simple as that. If you're not completely satisfied with the result or service, we'll make it right. We've been serving Toowoomba for over 22 years and our reputation means everything to us. Your satisfaction isn't just a policy — it's personal.